Google RMA, or how I finally got to use Firefox OS on Wind Mobile

The last 24 hours have really been quite an adventure in debugging. It all started last week when I decided to order a Nexus 5 from Google. It arrived yesterday, on time, and I couldn’t wait to get home to unbox it. Soon after unboxing my new Nexus 5 I would discover something was not well.

After setting up my Google account and syncing all my data I usually like to try out the camera. This did not go very well. I was immediately presented with a “Camera could not connect” error. After rebooting a couple times the error continued to persist.

I then went to the internet to research my problem and got the usual advice: clear the cache, force quit any unnecessary apps, or do a factory reset. Try as I might, all of these efforts would fail. I actually tried a factory reset three times and that’s where things got weirder.

On the third factory reset I decided to opt out of syncing my data and just try the camera with a completely stock install. However, this time the camera icon was completely missing. It was absent from my home screen and the app drawer. It was absent from the Gallery app. The only way I was able to get the Camera app to launch was to select the camera button on my lock screen.

Now that I finally got to the Camera app I noticed it had defaulted to the front camera, so naturally I tried to switch to the rear. However when I tried this, the icon to switch cameras was completely missing. I tried some third party camera apps but they would just crash on startup.

After a couple hours jumping through these hoops between factory resets I was about to give in. I gave it one last ditch effort and flashed the phone using Google’s stock Android 4.4 APK. It took me about another hour between getting my environment set up and getting the image flashed to the phone. However the result was the same: missing camera icons and crashing all over the place.

It was now past 1am, I had been at this for hours. I finally gave in and called up Google. They promptly sent me an RMA tag and I shipped the phone back to them this morning for a full refund. And so began the next day of my adventure.

I was now at a point where I had to decide what I wanted to do. Was I going to order another Nexus 5 and trust that one would be fine or would I save myself the hassle and just dig out an old Android phone I had lying around?

I remembered that I still had a Nexus S which was perfectly fine, albeit getting a bit slow. After a bit of research on MDN I decided to try flashing the Nexus S to use B2G. I had never successfully flashed any phone to B2G before and I thought yesterday’s events might have been pushing toward this moment.

I followed the documentation, checked out the source code, sat through the lengthy config and build process (this took about 2 hours), and pushed the bits to my phone. I then swapped in my SIM card and crossed my fingers. It worked! It seemed like magic, but it worked. I can again do all the things I want to: make phone calls, take pictures, check email, and tweet to my hearts content; all on a phone powered by the web.

I have to say the process was fairly painless (apart from the hours spent troubleshooting the Nexus 5). The only problem I encountered was a small hiccup in the config.sh process. Fortunately, I was able to work around this pretty easily thanks to Bugzilla. I can’t help but recognize my success was largely due to the excellent documentation provided by Mozilla and the work of developers, testers, and contributors alike who came before me.

I’ve found the process to be pretty rewarding. I built B2G, which I’ve never succeeded at before; I flashed my phone, which I’ve never succeeded at before; and I feel like I learned something new today.

I’ve been waiting a long time to be able to test B2G 1.4 on Wind Mobile, and now I can. Sure I’m sleep deprived, and sure it’s not an “official” Firefox OS phone, but that does not diminish the victory for me; not one bit.

 

3 thoughts on “Google RMA, or how I finally got to use Firefox OS on Wind Mobile”

  1. I just received a Geeksphone Revolution but mistook 2100/1900 for 2100/1700 so, though an interesting dual boot Android/FirefoxOS phone, it won’t work on WIND in Canada.

    I’ll have to try your method of flashing a different phone.

    1. Let me know if you run into any problems. I can provide a more detailed walkthrough of the steps I had to take.

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